OBL-20: Contact Publication & Notice Surfaces (Rule 9)

Prominently displays DPO contact details across web, mobile, and communication surfaces (Rule 9).

Statutory scope: Rule 9 (contact publication) · Assigned to Rights operations / Legal · Systems: Customer App & Web Portal (SYS-001); contact publication surface

Operational Interface Requirement

Recommended interface: Check the applicable contact publication locations against the actual rule and remove one required surface; expected outcome is failed publication review.

Expected Audit Assertion / Test Result

Check the applicable contact publication locations against the actual rule and remove one required surface; expected outcome is failed publication review.

Governance & Architecture

Recommended Activity Owner

Rights operations / Legal

Target Systems & Interfaces

Customer App & Web PortalSYS-001contact publication surface

Mechanism Chapter

Chapter 12 — Rights, Grievances, Identity and Nomination

Verification Specification & Workpaper

Proposed Test Specimen ID

SPEC-Q10-OBL-20

proposed per-row review/acceptance specification; not a claim of executed statutory coverage

Populated Teaching Workpaper

out/dossier/CASE-001/rights-case.json

populated hypothetical decision/specimen; not actual enterprise execution

Local Execution Reference

out/dossier/CASE-001/tests/results.json

Canonical Statutory Grounding

Source references verified against the official Gazette of India publication baseline.

RULE-9 Lines 1168–1172

Commencement: 2027-05-13 (scheduled, not yet operative)

Obligated Actor

Data Fiduciary

Trigger Context

Website/app and every rights communication response

Statutory Conditions

Prominent business contact of DPO if applicable or responsible person.

Statutory Exceptions

DPO not universally mandated.

View Official Gazette Document

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