OBL-42: Rights & Grievance Service Channels (Rule 14)
Operates self-service rights fulfillment portals adhering to prescribed timelines under Rule 14.
Statutory scope: Rule 14 · Assigned to Rights operations / Legal · Systems: Customer App & Web Portal (SYS-001); Principal Rights & Grievance Service (SYS-011)
Recommended interface: Check published rights channels and grievance period separately from component-specific scope; missing publication or an invented universal SLA fails review.
Check published rights channels and grievance period separately from component-specific scope; missing publication or an invented universal SLA fails review.
Governance & Architecture
Verification Specification & Workpaper
proposed per-row review/acceptance specification; not a claim of executed statutory coverage
populated hypothetical decision/specimen; not actual enterprise execution
Canonical Statutory Grounding
Source references verified against the official Gazette of India publication baseline.
Data Fiduciary; applicable CM; principal
Rights and grievance services
Publish means/identifiers; prior-consent request; publish reasonable grievance-response period <=90 days and measures; one/more nominees per terms/law.
Not general 48/72/90-day access/correction/erasure SLA.